FAQ

Frequently Asked Questions

Yes, VeloeSIM allows users to purchase multiple data bundles simultaneously, both for the same country and for different countries. Whether you’re planning a multi-destination trip or need additional data for an extended stay, you can easily purchase and activate multiple data bundles through the VeloeSIM app. Simply select the desired data packages for each country and proceed with the checkout process. Each activated data bundle will be available for use during its specified validity period.

Yes, one of the unique advantages of VeloeSIM is that it provides a single eSIM for all purchased data bundles, regardless of the destination country. This means that you only need to activate one eSIM profile on your device to access data connectivity in multiple countries. Unlike traditional physical SIM cards or other eSIM providers that require separate eSIM profiles for each country, VeloeSIM simplifies the process by offering a unified eSIM solution for all your international travel needs. This not only saves time but also eliminates the hassle of managing multiple eSIM profiles, making VeloeSIM a convenient and cost-effective choice for travelers.

VeloeSIM offers a wide range of data bundles to meet the diverse needs of travelers. Our data bundles include options for both regional and global coverage. We offer regional bundles for specific regions such as Europe, Asia, North America, Latin America, Middle East, Africa, as well as a comprehensive Global plan that provides coverage in majority countries worldwide. Whether you’re exploring a single region or embarking on a global adventure, VeloeSIM has a data bundle tailored to your destination.

VeloeSIM provides flexibility in data sizes to accommodate varying usage preferences and travel durations. Our data bundles are available in multiple sizes, including 1GB, 3GB, 5GB, 10GB, and 20GB options. Whether you’re a light user who needs basic connectivity for essential tasks or a heavy user who requires ample data for streaming, video calls, and more, VeloeSIM offers data bundles to suit your specific needs. With a range of data sizes available, you can choose the bundle that best aligns with your usage requirements and budget.

Once activated, the installed eSIM with VeloeSIM remains active for a duration of 1 year and extended after last purchased bundle. During this period, users can utilize the eSIM for any purchased data bundles in same country without the need to reactivate or renew the eSIM profile.

The validity period of a purchased data bundle begins when you connect to a local operator with the installed eSIM for the first time in the respective country. Once connected, the data bundle’s validity period commences, allowing you to enjoy seamless connectivity throughout your stay

With VeloeSIM, users can access a wide range of apps that require internet connectivity. This includes popular messaging apps such as WhatsApp and Viber, navigation apps like Google Maps, online banking apps, social media platforms, email clients, and many others. Whether you need to stay in touch with loved ones, navigate unfamiliar territories, or manage your finances on the go, VeloeSIM ensures you stay connected wherever you are.

If your purchased data bundle is exhausted before the validity period expires, or if the validity period of the bundle has elapsed, you will no longer be able to access the internet using that specific data bundle. However, you can easily purchase a new data bundle through the VeloeSIM app to continue enjoying internet connectivity. VeloeSIM offers the flexibility to purchase additional data bundles at any time, ensuring uninterrupted connectivity throughout your travels.

Yes, VeloeSIM allows users to use their primary SIM card for receiving calls and SMS, while using the VeloeSIM eSIM for data connectivity. This dual-SIM functionality enables users to stay connected with their existing phone number for voice and text communications, while leveraging the VeloeSIM eSIM for high-speed data access during their travels.

Yes, VeloeSIM enables users to activate a hotspot on their device, allowing them to share their data connection with other devices such as laptops, tablets, or other smartphones. This hotspot functionality provides added convenience for users who need to connect multiple devices to the internet simultaneously, making it easy to stay connected and productive while on the go.

No, VeloeSIM eSIM is designed exclusively for data connectivity, and it does not support receiving phone calls or SMS messages. However, users can utilize VeloeSIM eSIM for all communication apps that require an internet connection, such as messaging apps, VoIP services, and other internet-based communication platforms. This allows users to stay connected with friends, family, and colleagues through various communication apps while using VeloeSIM eSIM for data access during their travels.

Most modern devices, especially those from leading manufacturers like Apple, Samsung, Google, Huawei, Oppo, Xiaomi, Nokia, Sharp, Sony, and others, offer support for eSIM technology. If you’re unsure whether your device supports eSIM, you can check the manufacturer’s specifications or refer to our list of supported devices.

To install an eSIM on an Android device using a QR code, follow these steps:

  1. Screenshot the QR Code.
  2. Launch the “Settings” on your android device.
  3. Tap on or search “Connections”.
  4. Tap on SIM manager.
  5. Tap on Add eSIM, select OK.
  6. Choose Scan QR code.
  7. Tap on gallery icon and browse to saved screenshot.
  8. Tap on Done and confirm Data eSIM installation.
  9. Wait for progress to complete.
  10. Disable Data Switching in SIM manager. (added)
  11. Search Data roaming in Settings and enable Data Roaming.
  12. Tap on Access Point Names, choose installed eSIM and select APN.
  13. If you have local SIM or eSIM active, please set your phone to use travel eSIM.
Step-by-step video tutorial will guide you through the entire process

To install an eSIM on an Android device manually, follow these steps:

  1. Launch the “Settings” on your android device.
  2. Tap on or search “Connections”.
  3. Tap on SIM manager.
  4. Tap on Add eSIM, select OK.
  5. Choose Scan QR code.
  6. Tap on Enter activation code.
  7. Copy and paste from VeloeSIM app Activation code.
  8. Tap on Done and confirm Data eSIM installation.
  9. Wait for progress to complete.
  10. Disable Data Switching in SIM manager. added
  11. Search Data roaming in Settings and enable Data Roaming.
  12. Tap on Access Point Names, choose eSIM and select APN.
  13. If you have local SIM or eSIM active, please set your phone to use travel eSIM.

 

Step-by-step video tutorial will guide you through the entire process

To install an eSIM on an iOS device manually, follow these steps:

  1. Launch the “Settings” on your iPhone.
  2. Scroll down and tap on “Cellular”
  3. Look for the option “Add eSIM” or “Add Cellular Plan”
  4. Tap “Use QR Code” and tap on “Enter Details Manually”
  5. Copy SM-DP+ Address from the app and paste in settings
  6. Copy Activation Code from the app, paste in settings and tap Next
  7. Tap “Continue” and wait patiently
  8. Tap “Done” to complete installation
  9. Choose Label for added eSIM (optional) and tap “Continue”
  10. Choose “Primary” and tap “Continue”
  11. Choose “Primary” and tap “Continue”
  12. Choose “Primary” and tap “Continue”
  13. Choose ”Update Later” and tap “Done”
  14. Go to device “Setting”->”Cellular”
  15. Tap on added eSIM and enable “Data Roaming”
  16. Make sure “Data Roaming” is off for your primary SIM or eSIM
Step-by-step video tutorial will guide you through the entire process
At VeloeSIM, we offer a referral program where every user receives a unique referral code. When you invite a new user and they use your referral code, the new user will get a $3 discount on their first purchase. Additionally, you will receive a $3 bonus on your account after the referred person completes their first purchase.

Every user needs to sign up to use VeloeSIM. We offer multiple sign-up options to make the process convenient for you:

  • Google Sign Up
  • Apple Sign Up
  • Sign Up by Email


Choose the method that works best for you to get started with VeloeSIM.

-VeloeSIM is a revolutionary app designed to provide travelers with hassle-free access to eSIM cards for data connectivity while roaming internationally. With VeloeSIM, you can forget about physical SIM cards and enjoy seamless connectivity wherever your travels take you.

-VeloeSIM is an innovative application created to offer travelers effortless access to eSIM cards, enabling data connectivity during international roaming without the inconvenience of physical SIM cards. With VeloeSIM, you can forget about physical SIM cards and experience uninterrupted connectivity no matter where your travels lead you.

VeloeSIM works by allowing users to purchase and activate eSIM cards directly through the app. Simply download VeloeSIM, browse through available data packages in various countries, select the one that suits your needs, and activate it instantly. Once activated, you’ll have access to high-speed data without the hassle of changing physical SIM cards.

Convenience: No need to visit physical stores or deal with traditional SIM cards. Activate your eSIM instantly from the comfort of your device.

Flexibility: Choose from a variety of data packages tailored to your destination and duration of stay.

Cost-effective: VeloeSIM offers competitive pricing, allowing you to stay connected without breaking the bank.

Security: Your data and privacy are our top priority. VeloeSIM ensures secure transactions and data encryption for a worry-free experience.

VeloeSIM supports a wide range of countries across the globe, including popular travel destinations and lesser-known gems. Our coverage is constantly expanding to accommodate the needs of our users, so stay tuned for updates on new supported countries.

Activating a data package with VeloeSIM is quick and easy. Simply follow these steps:

  • Download and install the VeloeSIM app from the App Store or Google Play Store.
  • Sign up for an account or log in if you’re an existing user.
  • Browse through available data packages and select the one that matches your destination and duration of stay.
  • Follow the on-screen prompts to complete the purchase and activation process.
  • Once activated, enjoy seamless connectivity on your device without the need for physical SIM cards.

No, VeloeSIM is designed to provide one eSIM for each purchased data package, and each eSIM can only be installed on one device at a time. Therefore, you cannot use the same account to activate the eSIM on multiple devices simultaneously. If you need to use VeloeSIM on another device, you will need to purchase and activate a separate data package for that device. Each device will require its own unique eSIM activation.

VeloeSIM is compatible with a wide range of devices that support eSIM technology, including smartphones, tablets, smartwatches, and other IoT devices. Before purchasing a data package, ensure that your device is eSIM-enabled and compatible with the VeloeSIM app. You can check the manufacturer’s specifications or refer to our list of supported devices.

If you have any questions, concerns, or need assistance with VeloeSIM, our dedicated customer support team is here to help. You can reach us through the app’s built-in support feature or via email at [email protected]. We strive to provide timely and personalized support to ensure your VeloeSIM experience is nothing short of excellent.

An eSIM, or embedded SIM, is a digital SIM card that is embedded directly into a device, such as a smartphone or tablet, by the manufacturer. Unlike traditional physical SIM cards, which are removable and need to be inserted into a device, eSIMs are built into the device’s hardware and can be activated and programmed remotely.

  • Convenience: eSIMs eliminate the need for physical SIM cards, making it easier to switch between mobile networks and activate new plans remotely.
  • Flexibility: With eSIMs, users can switch between different mobile carriers and data plans without having to physically swap SIM cards.
  • Space-saving: Since eSIMs are embedded directly into the device’s hardware, they free up space that would otherwise be occupied by a physical SIM card slot.
  • Environmentally friendly: eSIMs reduce the need for plastic SIM cards and packaging, contributing to environmental sustainability efforts.

eSIM compatibility varies depending on the device manufacturer and model. Most modern smartphones, tablets, smartwatches, and other IoT devices support eSIM technology, but it’s essential to check your device’s specifications to confirm compatibility.

Activating an eSIM with VeloeSIM is straightforward and can be done directly through the app on your device. Here’s how to activate an eSIM with VeloeSIM on both iOS and Android devices:

On iOS Devices (iPhone, iPad):

  • After purchasing a data package through the VeloeSIM app, follow the on-screen instructions to proceed with the activation process.
  • When prompted, scan the QR code provided by VeloeSIM using your device’s camera.
  • Once the QR code is scanned, you’ll be directed to the eSIM activation screen. Follow the prompts to add the eSIM profile to your device.
  • If required, enter the activation code provided by VeloeSIM to complete the setup process.
  • Once the eSIM profile is successfully added, you can enable it in your device’s settings and start using your data package.

On Android Devices:

  • After purchasing a data package through the VeloeSIM app, navigate to your device’s settings menu.
  • Select “Network & Internet” or a similar option, depending on your device model.
  • Look for the “Mobile network” or “SIM card” settings and select “Add carrier” or “Add eSIM” option.
  • Follow the on-screen instructions to scan the QR code provided by VeloeSIM or manually enter the activation code.
  • Once the eSIM profile is successfully added, you can enable it in your device’s settings and start using your data package.

Please note that the exact steps may vary slightly depending on your device model and operating system version. If you encounter any issues during the activation process, our customer support team is available to assist you.

Yes, most devices that support eSIM technology allow users to store multiple eSIM profiles and switch between them as needed. However, please note that only one eSIM profile can be active on the device at a time. If you wish to switch between eSIM profiles, you can do so through your device’s settings menu.

A promo code is a special code that provides discounts on eSIM bundles offered by VeloeSIM. You can receive promo codes through various promotions, partnerships, or as a referral benefit. These codes can give you discounts on all eSIM bundles or specific ones, depending on the terms of the promotion. To use a promo code, simply enter it at checkout within the VeloeSIM app, and the applicable discount will be automatically applied to your purchase.

To install an eSIM on an iOS device using QR code, follow these steps:

  1. Tap to “Install” button
  2. Long press on QR and choose “Add eSIM”
  3. Tap “Allow”
  4. Tap “Continue” and wait patiently
  5. Tap “Done” to complete installation
  6. Choose Label for added eSIM (optional) and tap “Continue”
  7. Choose “Primary” and tap “Continue”
  8. Choose “Primary” and tap “Continue”
  9. Choose “Primary” and tap “Continue”
  10. Choose ”Update Later” and tap “Done”
  11. Go to device “Setting”->”Cellular”
  12. Tap on added eSIM and enable “Data Roaming”
  13. Make sure “Data Roaming” is off for your primary SIM or eSIM

Step-by-step video tutorial will guide you through the entire process

If you’ve followed all the installation steps correctly but still don’t have internet access, please check the following:

  1. Ensure that data roaming is enabled on the newly added eSIM. You can do this by going to your device’s settings, selecting the new eSIM under cellular or mobile data settings, and making sure that data roaming is turned on.
  2. Verify that you have selected the correct eSIM for data usage in your destination. Go to your device’s settings, choose “Cellular” or “Mobile Data”, and ensure the new eSIM is selected as the primary data plan.

If you still do not have internet access, please contact our support team at [email protected] or use our online assistant.

When you purchase a VeloeSIM bundle, it will only be activated once you reach your destination and connect with a local operator. This means you can buy a bundle 1-2 months in advance without worrying about its validity. The bundle’s validity period will start only when you arrive in the destination country and establish a connection with the local network.

VeloeSIM supports a wide range of payment methods to make it easy for you to purchase our services. Our supported payment methods include:

  • Google Pay
  • Apple Pay
  • Visa
  • MasterCard
  • American Express (Amex)
  • Diners Club
  • And many more

Choose the payment method that is most convenient for you and enjoy seamless transactions with VeloeSIM.