Privacy Policy

This Privacy Policy (“Privacy Policy”) applies to the use of the VeloeSIM (“VeloeSIM”, “we,” “us,” or “our”) mobile application, and website (“Product”) provided by Fortis Communications Inc (“Fortis”, “VeloeSIM”, “we”, “us”, “our”). By using our Product, you agree to be bound by these Terms. All those subject to this Privacy Policy is referred to as “Users” for purposes of this Privacy Policy.

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

Owner and Data Controller

Fortis Communications Inc, 33 Kinney Gate, Maple, ON, L6A2S5, Canada 

Collection of Personal Information and Types of Data collected.

We may collect personal information from you when you use our Product, interact with us through social media, or subscribe to our newsletter. The personal information we may collect includes your name, email address, phone number, and any other information you voluntarily provide to us.

Among the types of Personal Data that the Product collects, by itself or through third parties, there are: Cookies, Usage Data, unique device identifiers for advertising (Google Advertiser ID or IDFA, for example), first name, last name, company name, phone number, email address, location permission, Device & app history permission.

Location Information: The enabled location services are not obligated. The service can be used without switched on location. 

Depending on the User’s specific device, this Service may request certain permissions that allow it to access the User’s device Data as described below.

By default, these permissions must be granted by the User before the respective information can be accessed. Once the permission has been given, it can be revoked by the User at any time. To revoke these permissions, Users may refer to the device settings or contact Us for support at the contact details provided in the present document. The exact procedure for controlling permissions may be dependent on the User’s device and software.

Please note that the revoking of such permissions might impact on the proper functioning of the Product.

Device Information: We may collect information about Users mobile device, including, for example, the hardware model, operating system and version, preferred language, and mobile network information.

Usage Information: To improve Product platform, we automatically receive information about User’s interactions, the actions within application.

User Feedback and Reporting an issue: User feedback and reporting an issue system are implemented to give opportunity to rate and improve the services. Therefore, to have this feedback and report we collect the data and analyze it correspondingly. We may collect information that you submit when you contact Our customer support, provide ratings or compliments for other Users, or otherwise contact Us.

Information from Cookies and Similar Technologies. We collect information using “cookies” and similar technologies to understand how User navigate through the Service and to learn what content is popular, and to save User’s preferences for more comfortable use.

This Privacy Policy also applies to those who provide information to Us in connection with an application to use our services, or whose information We otherwise receive in connection with Our services.

Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using Product.
 Unless specified otherwise, all Data requested by Product is mandatory and failure to provide this Data may make it impossible for Product to provide its services. In cases where Product specifically states that some Data is not mandatory, Users are free not to communicate this Data.

Users who are uncertain about which Personal Data is mandatory are welcome to contact Us.
 Any use of Cookies – or of other tracking tools – by Product or by the owners of third-party services used by Product serves the purpose of providing the service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.

Users are responsible for any third-party Personal Data obtained, published, or shared through Product and confirm that they have the third party’s consent to provide the Data to Us.

Use of Personal Information

We will not disclose your personal information to any third parties unless required to do so by law. In some cases, we may share your personal information with our service providers to help us deliver our products and services to you.

Disclosure of Personal Information

Protection of Personal Information

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet can be guaranteed to be 100% secure, and we cannot guarantee the security of your personal information transmitted through our Products.

Retention of Personal Information

We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.

Your Rights

You have the right to access, correct, and delete your personal information, as well as the right to object to or restrict the processing of your personal information. To exercise your rights, please contact us using the contact details provided below.

GDPR Compliance

If you are a resident of the European Union or other eligible countries under GDPR, we comply with GDPR requirements for the processing of your personal information. This includes:

  • Obtaining your explicit consent for the collection and processing of your personal information.
  • Providing you with transparent information on how we process your personal information, including the purposes of processing, the categories of personal data, and the legal basis for processing.
  • Providing you with the right to access, rectify, and delete your personal information, as well as the right to restrict processing, the right to data portability, and the right to object to processing.
  • Ensuring the security of your personal information through appropriate technical and organizational measures.
  • Notifying you of any data breaches that may affect your personal information.

Changes to Our Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on our website, and we encourage you to review this privacy policy periodically.

Contact Us

If you have any questions or concerns about our privacy policy or the processing of your personal information, please contact us at [email protected].

Applicable Law

This privacy policy is governed by the laws of Canada, ON. Any disputes arising out of or in connection with this privacy policy shall be resolved in accordance with Canada, ON.