1. Fulfillment Policy
At VeloeSIM, we provide instant delivery of eSIM bundles upon successful payment. Once the payment is completed, the purchased eSIM bundle becomes immediately available in the VeloeSIM app. If you do not receive your eSIM, please contact our support team via the in-app chat or email us at [email protected] for assistance. Our support team is available 24/7 to help resolve any issues.

2. Cancellation Policy
eSIM bundles can only be canceled if:

• The user was unable to use the service due to an issue with our eSIM.
• The user’s device does not support eSIM, and they were unaware of this before purchasing.
  
  

If one of the above conditions is met, users can request a cancellation by contacting us through the in-app chat or via email at [email protected].

3. Refund Policy
We offer refunds under the following conditions:

• The user was unable to use our service due to an issue with our eSIM.
• The user’s device does not support eSIM, and they were unaware of this before purchasing.

Refunds will be processed within 2 to 10 days, depending on the user’s bank. The refund will be credited back to the original payment method used for the transaction.

4. Pricing & Policy Updates
All prices are clearly stated in the VeloeSIM app. Once a payment has been completed, no price adjustments or changes can be made. VeloeSIM reserves the right to update this policy at any time. Any changes will be reflected on our website and in the app. For any questions or concerns, please reach out to our 24/7 support team via the in-app chat or email us at [email protected].